In these Terms and Conditions the following words shall have attributed to them the meanings specified.
Goods: Means all goods and services which the Customer agrees to buy from HEROS Technology Limited including replacements for defective Goods, hardware documentation and software products licensed for use by the Customer.
Contract: Means the Contract between HEROS Technology Limited and the Customer for the sale of Goods by HEROS Technology Limited to the Customer.
HEROS Technology: Means HEROS Technology Limited whose principal place of business is at United Kingdom
Customer: Means the person or any company that purchases or agrees to purchase Goods.
Catalogue: Means any published promotional material produced by HEROS Technology Limited.
All orders for Goods are accepted by HEROS Technology Limited subject to these conditions of sale which supersede any other terms previously published. Unless otherwise specifically agreed in writing on HEROS Technology Limited headed documentation by a Director of HEROS Technology Limited, these conditions of sale override and exclude any other terms stipulated or incorporated or referred to by the Customer, whether in a purchase order or Catalogue or during any negotiations or any course of dealing established between HEROS Technology Limited and the Customer. These conditions constitute the entire understanding between HEROS Technology Limited and the Customer for the sale of Goods.
All descriptions and illustrations contained in the Catalogue or any price list or otherwise communicated to the Customer are intended merely to present a general idea of the Goods and nothing contained in any of them shall form any part of the Contract.
Any Catalogue published by HEROS Technology Limited is an invitation to treat and not an offer to supply.
Any advice or recommendation given by HEROS Technology Limited or its employees or agents to the Customer dealing as a consumer as to the storage, application or use of the Goods is followed or acted upon entirely at the Customers own risk and accordingly (except in the case of manifest error, gross negligence or contractual misrepresentation by such persons). HEROS Technology Limited shall not be liable for any such advice or recommendation which is not confirmed in writing by a Director of HEROS Technology Limited. This condition shall not apply to any Customer purchasing Goods as a consumer.
All prices for the Goods are in pounds Sterling and subject to Value Added Tax “VAT” at the relevant rate ruling on the date of despatch and do not include the cost of carriage, package, invoice or other charge which becomes payable under this Contract.
Whilst every endeavour will be made to maintain the prices in the Catalogue HEROS Technology Ltd.reserves the right to alter prices at any time without prior notice.
We accept bank transfer, credit cars and PayPal. Also cheques are accepted in UK only.
Due to a large volume of credit card fraud, your billing address is required and will be checked thoroughly, with the issuing bank.
All standard orders for UK mainland destinations are subject to a Standard Delivery charge. Express and international delivery options are available at extra cost. Full details can be found on our Payment Options section.
Standard Delivery, 1st Class Recorded Delivery and Airmail Delivery options will be normal post office delivery times for second and first class and airmail.
Every attempt will be made to notify you of any delays due to stock shortage via mail, FAX or phone. You can expect delivery of any back-ordered items within 30 days of placing your order.
Parcels may require a signature. If there is no one at home, a card will be left. As goods will be returned and you will have to pay a further shipping charge.
If the goods are returned to us by the carrier as unclaimed, incorrectly addressed or you refuse delivery of the parcel, or if you fail to rearrange delivery with the carrier within their specified time then we will raise a credit for the returned goods less a discretionary restocking fee of up to 40% of the invoiced value of the goods and any delivery and bank charges on the original invoice.
Risk in relation to any goods shall pass to the Customer upon delivery of goods to the Customer.
In no circumstances shall HEROS Technology Limited be liable to compensate the Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or any of them or for any loss consequential or otherwise arising from non-delivery or late delivery.
Carriage will be charged on orders involving Export at the published rates for consignments under 1Kg gross weight. We will contact you before accepting any Export order exceeding 1Kg gross weight with details of shipping options and rates.
Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause.
The Customer is responsible at their own expense to obtain any import or export license or any other documentation deemed necessary by any compliant authority and for the avoidance of doubt any contract with HEROS Technology Limited , is to be governed solely by English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
The customer also takes responsibility that the products they are ordering can be legally imported into their respective country.
If a shipment is returned to Heros Technology Limited for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a discretionary restocking fee of up to 40%. These charges include shipping to and from Heros Technology Limited, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers credit card.
Quotations are valid for the period stated and represent no obligation until the seller accepts the buyers order and are subject to the goods being available at the time requested.
Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown.
Specifications are subject to change without notice as we are continually improving our product range. HEROS Technology Limited will not substitute products that are out of stock or discontinued with products of a similar nature without first obtaining approval from the Customer.
Cancellation of orders for goods purchased specifically for a customer will not be accepted once processed. Cancellation of all other orders will be subject to a discretionary charge of up to 40% of the value of the order.
No order cancellations will be accepted once the goods have been despatched.
Heros Technology Limited guarantees at its discretion to refund, replace, or repair, free of charge, within 3 months of invoice date. Any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer and provided that the goods have been stored, operated and maintained within the manufacturers specified conditions. Firmware chips and surveillance bugs are guaranteed for a period of 1 month from invoice date. Any claim for defective goods or parts must be made in writing, specifying the date of purchase and invoice number. Returns must be authorised by us and under no circumstances will returns be accepted unless so authorised. A confirmation must be obtained first from Heros Technology Limited by email or telephone. The items must be returned to us, insured against loss or damage in transit, at your expense together with all complete accessories, instruction manuals and software and, wherever possible, in the original packaging and with copy of the original sales invoice.
CUSTOMER COMPLAINTS PROCEDURE
If you have any complaints about this site or the service provided you should email us at Contact US. We will treat any complaint in full confidence and endeavour to reply to you within 10 working days. All complaints will be dealt with, initially, by one of our Customer Services representatives.
DAMAGED / FAULTY GOODS
Any damaged or faulty goods received by the buyer must be reported to the seller within 3 days of receiving them. Returns must be authorised by us and under no circumstances will returns be accepted unless so authorised. We will not accept liability for consequential losses arising from faulty or incorrectly supplied goods in any circumstances. Our liability is limited to replacement only.
On receipt we will test the goods and provided they have not been damaged through improper use, remedial action will be taken as agreed. If we find no fault with the item the goods will be treated as having been retuned as Unwanted and the conditions in section GOODS RETURNED AS UNSUITABLE OR UNWANTED will apply. No refund will be issued if we find there is no fault with the item and it is not returned in original unopened condition, with all product packaging, documentation and a copy of the original sales invoice within 7 working days of receipt of the goods.
TRANSIT DELAYS, NON-DELIVERY, DAMAGED AND FAULTY GOODS
The Customer must inspect the Goods as soon as reasonably practicable after delivery and shall within 3 days of such delivery give notice to Heros Technology Limited of any damage or defect in the Goods. Any Returns must be authorised by us and under no circumstances will returns be accepted unless a valid returns number is authorised.
Queries regarding shortages of Goods must be made to Heros Technology Limited within 7 days of delivery date and must be accompanied by the original invoice.
Queries regarding Goods invoiced but not delivered must be made to Heros Technology Limited within 14 days of invoice date and the invoice number must be quoted.
If the Customer fails to give such notice, the Goods shall be conclusively presumed to be in all respects in accordance with the Contract and free from any damage or defect which would be apparent on reasonable examination, and the Customer shall be deemed to have accepted the Goods accordingly.
SHOULD THE CUSTOMER DECIDE TO ACCEPT A DELIVERY TO THEM IN A DAMAGED CONDITION THEY MUST ENDORSE THE CARRIERS DELIVERY DOCUMENTATION.
Heros Technology Limited shall not be liable to compensate the Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or any of them or for any loss consequential or otherwise arising from non-delivery or late delivery.
GOODS RETURNED AS UNSUITABLE OR UNWANTED
If you find a non-software or surveillance item purchased from us is unsuitable for your needs you can return it for a refund provided a Returns Number is obtained first from Heros Technology Limited by email or telephone.
The items must be returned to us, insured against loss or damage in transit, at your expense and received by us in original UNOPENED condition, with all product packaging, documentation and a copy of the original sales invoice, within 7 working days of receipt of the goods. A discretionary charge of up to 50% of the goods invoice value, with a minimum charge of £10, will be levied on goods not wanted or incorrectly ordered or due to duplication resulting from a confirmation order not being endorsed to that effect. Postage and shipping charges are non-refundable in any circumstances. We reserve the right to offer a credit note in place of a cash refund.
We are unable to accept Goods supplied in Kit-Form back for refund once construction has been commenced or the inner component bags opened. Computer Software, Software Registrations, Electronic Surveillance Items, Printed Publications, Postage and Shipping charges are non-returnable and non-refundable.
MAINS POWERED DEVICES
Due to their nature and function, some devices require 110 to 230VAC Mains power to be connected directly to the PCB. Extreme care should be taken when assembling and testing these devices. They must be placed inside a suitable box with mains leads fully secured according to general safety standards. Mains power must be treated very carefully. You must have had appropriate experience of working with main power. We accept no responsibility for injury, loss, or damage of any kind as a result of the purchase, assembly or use of any of our products.
Under no circumstances HEROS Technology Limited will not be liable for any damage to any radio equipment resulting from use of our products whether in accordance with the instructions manuals or otherwise.
All of the reports and publications sold by HEROS Technology Limited are strictly for informational purposes only. We do not encourage the purchaser to actually use the information that we sell and we do not advocate theft or violation of any law or laws. These publications are meant to be used as training manuals to alert the purchaser to methods used by certain underground individuals.
Neither HEROS Technology Limited or its Directors or employees will be held accountable for the use or misuse of the information contained in these publications.
HEROS Technology Limited disclaims all warranties, express or implied, including without limitation the implied warranties of merchantability or fitness for a particular purpose of any software made available. HEROS Technology Limited will not be liable for any damages, whether direct, indirect, special, incidental or consequential resulting from your use of software including without limitation loss of data, loss of use, loss of profits or loss of business. By using this software you assume all risk. This software is supplied “as is”.
LIMITATION OF LIABILITY
The Customer will be responsible for ensuring the fitness for purpose of the Goods for the Customers application unless the purpose is previously notified to HEROS Technology Limited in writing and accepted by HEROS Technology Limited in writing by a Director.
HEROS Technology Limited accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to HEROS Technology Limited negligence or that of its employees, agents or sub-contractors save for any loss or damage arising from personal injury.
HEROS Technology Limited shall not be liable to the Customer by reason of any representation, unless fraudulent, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of Contract with the Customer, for any indirect, special or consequential loss or damage, whether for loss of profit or otherwise, costs, expenses or other claims for compensation whatsoever, whether caused by the negligence of HEROS Technology Limited, its employees or agents or otherwise, which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.
The entire liability of HEROS Technology Limited under or in connection with the Contract with the Customer shall not exceed the price of the Goods except as expressly provided in these terms and conditions.
We will not rent or sell your name, address, email address, credit card information or personal information to any third party. We may occasionally update you on news and special opportunities via email but only if you have asked to join our mailing list. We would like to assure you that your confidentiality will be maintained in all dealings with our company.
We will not rent or sell your name, address, email address, credit card information or personal information to any third party . We may occasionally update you on news and special opportunities via email but only if you have asked to join our mailing list. We would like to assure you that your confidentiality will be maintained in all dealings with our company.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998, and according to the Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not email you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
Credit card details, when proceed.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us at: Contact US