Terms and Conditions of Sale

DEFINITIONS

In these Terms and Conditions the following words shall have attributed to them the meanings specified.
Goods: Means all goods and services which the Customer agrees to buy from HEROS Technology Limited
including replacements for defective Goods, hardware documentation and software products licensed for
use by the Customer.
Contract: Means the Contract between HEROS Technology Limited and the Customer for the sale of Goods
by HEROS Technology Limited to the Customer.
HEROS Technology: Means HEROS Technology Limited whose principal place of business is at United Kingdom
Customer: Means the person or any company that purchases or agrees to purchase Goods.
Catalogue: Means any published promotional material produced by HEROS Technology Limited.

GENERAL

All orders for Goods are accepted by HEROS Technology Limited subject to these conditions of sale which
supersede any other terms previously published. Unless otherwise specifically agreed in writing on HEROS
Technology Limited headed documentation by a Director of HEROS Technology Limited, these conditions of
sale override and exclude any other terms stipulated or incorporated or referred to by the Customer,
whether in a purchase order or Catalogue or during any negotiations or any course of dealing established
between HEROS Technology Limited and the Customer. These conditions constitute the entire understanding
between HEROS Technology Limited and the Customer for the sale of Goods.
All descriptions and illustrations contained in the Catalogue or any price list or otherwise communicated
to the Customer are intended merely to present a general idea of the Goods and nothing contained in any
of them shall form any part of the Contract.
Any Catalogue published by HEROS Technology Limited is an invitation to treat and not an offer to supply.
Any advice or recommendation given by HEROS Technology Limited or its employees or agents to the Customer
dealing as a consumer as to the storage, application or use of the Goods is followed or acted upon entirely
at the Customers own risk and accordingly (except in the case of manifest error, gross negligence or
contractual misrepresentation by such persons). HEROS Technology Limited shall not be liable for any such
advice or recommendation which is not confirmed in writing by a Director of HEROS Technology Limited. This
condition shall not apply to any Customer purchasing Goods as a consumer.

PRICES

All prices for the Goods are in pounds Sterling and subject to Value Added Tax “VAT” at the relevant rate
ruling on the date of despatch and do not include the cost of carriage, package, invoice or other charge
which becomes payable under this Contract.
Whilst every endeavour will be made to maintain the prices in the Catalogue HEROS Technology Ltd. reserves
the right to alter prices at any time without prior notice.

PAYMENT

We accept bank transfer, credit cards and PayPal. Also cheques are accepted in UK only.
Due to a large volume of credit card fraud, your billing address is required and will be checked thoroughly,
with the issuing bank.

DELIVERY

All standard orders for UK mainland destinations are subject to a Standard Delivery charge. Express and
international delivery options are available at extra cost. Full details can be found on our Payment Options
section.
Standard Delivery, 1st Class Recorded Delivery and Airmail Delivery options will be normal post office
delivery times for second and first class and airmail.
Every attempt will be made to notify you of any delays due to stock shortage via mail, FAX or phone. You can
expect delivery of any back-ordered items within 30 days of placing your order.
Parcels may require a signature. If there is no one at home, a card will be left. As goods will be returned
and you will have to pay a further shipping charge.
If the goods are returned to us by the carrier as unclaimed, incorrectly addressed or you refuse delivery
of the parcel, or if you fail to rearrange delivery with the carrier within their specified time then we will
raise a credit for the returned goods less a discretionary restocking fee of up to 40% of the invoiced value
of the goods and any delivery and bank charges on the original invoice.
Risk in relation to any goods shall pass to the Customer upon delivery of goods to the Customer.
In no circumstances shall HEROS Technology Limited be liable to compensate the Customer by way of damages or
otherwise for non-delivery or late delivery of the Goods or any of them or for any loss consequential or
otherwise arising from non-delivery or late delivery.

EXPORT

Carriage will be charged on orders involving Export at the published rates for consignments under 1Kg
gross weight. We will contact you before accepting any Export order exceeding 1Kg gross weight with
details of shipping options and rates.
Customers are responsible for any customs charges or taxes imposed by the destination country. We are
not responsible for any delays this may cause.
The Customer is responsible at their own expense to obtain any import or export license or any other
documentation deemed necessary by any compliant authority and for the avoidance of doubt any contract
with HEROS Technology Limited , is to be governed solely by English Law and the parties agree to submit
to the exclusive jurisdiction of the English courts.
The customer also takes responsibility that the products they are ordering can be legally imported into
their respective country.
If a shipment is returned to Heros Technology Limited for failure to pay customs or product rejection
by customs, the customer will be credited for their order less all shipping and handling, plus a
discretionary restocking fee of up to 40%. These charges include shipping to and from Heros Technology
Limited, where applicable. We reserve the right to have a package destroyed at customs if it is too
expensive to return. Unpaid duties and taxes will be charged to the customers credit card.

QUOTATIONS

Quotations are valid for the period stated and represent no obligation until the seller accepts the
buyers order and are subject to the goods being available at the time requested.

PRODUCT SUITABILITY

Although we will give as much advice as possible we cannot be held responsible for the suitability
of a products use in a particular situation either known or unknown.

PRODUCT SPECIFICATIONS

Specifications are subject to change without notice as we are continually improving our product
range. HEROS Technology Limited will not substitute products that are out of stock or discontinued
with products of a similar nature without first obtaining approval from the Customer.

ORDER CANCELLATIONS

Cancellation of orders for goods purchased specifically for a customer will not be accepted once
processed. Cancellation of all other orders will be subject to a discretionary charge of up to 40%
of the value of the order.
No order cancellations will be accepted once the goods have been despatched.

GUARANTEE

Heros Technology Limited guarantees at its discretion to refund, replace, or repair, free of
charge, within 3 months of invoice date. Any goods proven to be faulty by design or workmanship,
provided that the goods have not been misused, modified, or attempted to be repaired by anyone other
than the manufacturer and provided that the goods have been stored, operated and maintained within
the manufacturers specified conditions. Firmware chips and surveillance bugs are guaranteed for a
period of 1 month from invoice date. Any claim for defective goods or parts must be made in writing,
specifying the date of purchase and invoice number. Returns must be authorised by us and under no
circumstances will returns be accepted unless so authorised. A confirmation must be obtained first
from Heros Technology Limited by email or telephone. The items must be returned to us, insured against
loss or damage in transit, at your expense together with all complete accessories, instruction manuals
and software and, wherever possible, in the original packaging and with copy of the original sales invoice.

CUSTOMER COMPLAINTS PROCEDURE

If you have any complaints about this site or the service provided you should email us at Contact Us.
We will treat any complaint in full confidence and endeavour to reply to you within 10 working days.
All complaints will be dealt with, initially, by one of our Customer Services representatives.

DAMAGED / FAULTY GOODS

Any damaged or faulty goods received by the buyer must be reported to the seller within 3 days of
receiving them. Returns must be authorised by us and under no circumstances will returns be accepted
unless so authorised. We will not accept liability for consequential losses arising from faulty or
incorrectly supplied goods in any circumstances. Our liability is limited to replacement only.
On receipt we will test the goods and provided they have not been damaged through improper use,
remedial action will be taken as agreed. If we find no fault with the item the goods will be treated
as having been retuned as Unwanted and the conditions in section GOODS RETURNED AS UNSUITABLE OR
UNWANTED will apply. No refund will be issued if we find there is no fault with the item and it
is not returned in original unopened condition, with all product packaging, documentation and a
copy of the original sales invoice within 7 working days of receipt of the goods.

TRANSIT DELAYS, NON-DELIVERY, DAMAGED AND FAULTY GOODS

The Customer must inspect the Goods as soon as reasonably practicable after delivery and shall
within 3 days of such delivery give notice to Heros Technology Limited of any damage or defect
in the Goods. Any Returns must be authorised by us and under no circumstances will returns be
accepted unless a valid returns number is authorised.
Queries regarding shortages of Goods must be made to Heros Technology Limited within 7 days of
delivery date and must be accompanied by the original invoice.
Queries regarding Goods invoiced but not delivered must be made to Heros Technology Limited
within 14 days of invoice date and the invoice number must be quoted.
If the Customer fails to give such notice, the Goods shall be conclusively presumed to be in
all respects in accordance with the Contract and free from any damage or defect which would
be apparent on reasonable examination, and the Customer shall be deemed to have accepted the
Goods accordingly.

SHOULD THE CUSTOMER DECIDE TO ACCEPT A DELIVERY TO THEM IN A DAMAGED CONDITION
THEY MUST ENDORSE THE CARRIERS DELIVERY DOCUMENTATION.

Heros Technology Limited shall not be liable to compensate the Customer by way of damages or
otherwise for non-delivery or late delivery of the Goods or any of them or for any loss
consequential or otherwise arising from non-delivery or late delivery.

GOODS RETURNED AS UNSUITABLE OR UNWANTED

If you find a non-software or surveillance item purchased from us is unsuitable for your
needs you can return it for a refund provided a Returns Number is obtained first from
Heros Technology Limited by email or telephone.
The items must be returned to us, insured against loss or damage in transit, at your expense
and received by us in original UNOPENED condition, with all product packaging, documentation
and a copy of the original sales invoice, within 7 working days of receipt of the goods. A
discretionary charge of up to 50% of the goods invoice value, with a minimum charge of £10,
will be levied on goods not wanted or incorrectly ordered or due to duplication resulting
from a confirmation order not being endorsed to that effect. Postage and shipping charges
are non-refundable in any circumstances. We reserve the right to offer a credit note in place
of a cash refund.
We are unable to accept Goods supplied in Kit-Form back for refund once construction has been
commenced or the inner component bags opened. Computer Software, Software Registrations,
Electronic Surveillance Items, Printed Publications, Postage and Shipping charges are
non-returnable and non-refundable.

MAINS POWERED DEVICES

Due to their nature and function, some devices require 110 to 230VAC Mains power to be
connected directly to the PCB. Extreme care should be taken when assembling and testing
these devices. They must be placed inside a suitable box with mains leads fully secured
according to general safety standards. Mains power must be treated very carefully. You
must have had appropriate experience of working with main power. We accept no
responsibility for injury, loss, or damage of any kind as a result of the purchase,
assembly or use of any of our products.

RADIOS

Under no circumstances HEROS Technology Limited will not be liable for any damage to
any radio equipment resulting from use of our products whether in accordance with the
instructions manuals or otherwise.

PUBLICATIONS

All of the reports and publications sold by HEROS Technology Limited are strictly for
informational purposes only. We do not encourage the purchaser to actually use the
information that we sell and we do not advocate theft or violation of any law or laws.
These publications are meant to be used as training manuals to alert the purchaser to
methods used by certain underground individuals.
Neither HEROS Technology Limited or its Directors or employees will be held accountable
for the use or misuse of the information contained in these publications.

SOFTWARE

HEROS Technology Limited disclaims all warranties, express or implied, including without
limitation the implied warranties of merchantability or fitness for a particular purpose
of any software made available. HEROS Technology Limited will not be liable for any damages,
whether direct, indirect, special, incidental or consequential resulting from your use of
software including without limitation loss of data, loss of use, loss of profits or loss
of business. By using this software you assume all risk. This software is supplied “as is”.

LIMITATION OF LIABILITY

The Customer will be responsible for ensuring the fitness for purpose of the Goods for
the Customers application unless the purpose is previously notified to HEROS Technology
Limited in writing and accepted by HEROS Technology Limited in writing by a Director.
HEROS Technology Limited accepts no liability whatsoever or howsoever arising in respect
of loss, damage or expense arising from errors in information or advice provided whether
or not due to HEROS Technology Limited negligence or that of its employees, agents or
sub-contractors save for any loss or damage arising from personal injury.
HEROS Technology Limited shall not be liable to the Customer by reason of any
representation, unless fraudulent, or any implied warranty, condition or other term,
or any duty at common law, or under the express terms of Contract with the Customer,
for any indirect, special or consequential loss or damage, whether for loss of profit
or otherwise, costs, expenses or other claims for compensation whatsoever, whether
caused by the negligence of HEROS Technology Limited, its employees or agents or
otherwise, which arise out of or in connection with the supply of the Goods or their
use or resale by the Customer.
The entire liability of HEROS Technology Limited under or in connection with the
Contract with the Customer shall not exceed the price of the Goods except as expressly
provided in these terms and conditions.

DATA PROTECTION AND PRIVACY POLICY

We only collect information about you in order to process your order.
We will not keep, rent or sell your name, address, email address, credit card information
or personal information to any third party..
We are committed to protecting your privacy. We will only use the information that
we collect about you lawfully, in accordance with the European GDPR
(General Data Protection Regulation) our internal security policy, the Web Trader Code
of Practice and the Law.
We will not email you in the future unless you have given us your consent. .
The type of information we will collect about you includes:
Your name.
Address.
Phone number.
Email address.
Credit card details, when proceed.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will delete or
correct it promptly.
The personal information which we hold will be held securely in accordance with the
European GDPR (General Data Protection Regulation) our internal security policy, the
Web Trader Code of Practice and the Law.
If you have any questions or comments about privacy, you can email us at Contact Us page.